Qualifications: Bachelor's degree or equivalent years of experience (usually 4 years) in nursing or health care related field such as management. Graduate of an accredited school of nursing. Current California RN license required. CPR certification required. Previous clinical nursing experience in outpatient care required (usually 2-3 years). Previous supervisory experience required (usually 2 years). Clinical specialization in area of practice (e.g., pediatrics) preferred. Demonstrated knowledge of Nurse Practice Act, JCAHO, and other local, state, federal regulations. Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and vendors.
Preferred Qualifications: BS/BA in Health Care, Business or related field. Two (2) or more years supervisory or management experience in Health Care setting - HMO preferred. Recent experience in pediatric telephone advice, medical and ambulatory care within past two (2) years. Experience in pediatric urgent care. Recent experience with specialty pediatric clinics (1-2 years). Experience with group presentation and staff education. Work with pediatric administrative team and areas of responsibility to meet quality and service goals.
Duties: In assigned area/function, supervises the operations and delivery of patient care services ; ensures staff provide highest quality of care which complies with the Nurse Practice Act, JCAHO, federal/state/local requirements. Establishes and maintains effective, collaborative relationships with physicians and other departments; collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures. Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations. Acts as patient advocate resolving patient care issues. Recommends and evaluates processes to improve systems and patient care results across the continuum of care. Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service. Supervises use and maintenance of equipment, supplies and medications. Assists managers/ assistant managers in developing and maintaining the competency of all department staff. Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization. Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day to day operations of the department; measuring and improving internal and external customer satisfaction. Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.
Notes: Work location Vandever and Clairemont Mesa, may require travel throughout San Diego County. Will require some weekend, evening hours and call.