IF YOU ARE A COLORADO INTERNAL EMPLOYEE, YOU MUST PLACE YOUR BID ON THE BID LINE 303-614-1510, NOT ONLINE.
JOB SUMMARY: Performs a variety of procedures to assist in providing laboratory techniques and procedures, including venipuncture, capillary puncture and other blood drawing procedures to comfort patients, as needed. Uses appropriate barrier protection devices such as gloves, laboratory coat or smock. Observes hand-washing techniques. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
JOB REQUIREMENTS: High school graduation or equivalent. Completion of an accredited training program in phlebotomy. Minimum of six months of concentrated phlebotomy experience within the past year may be substituted for the phlebotomy training program. Ability to perform a variety of procedures to assist in providing laboratory information services, including blood drawing (including pediatric and geriatric patients), specimen handling, entering laboratory information into computer, and patient instruction for specimen collection. General knowledge of medical terminology and routine laboratory techniques and procedures. Effective verbal communication skills. Must have demonstrated good customer service and phlebotomy skills. Basic keyboarding skills required. Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.
ESSENTIAL RESPONSIBILITIES: Greets, instructs and communicates to all patients in a courteous and professional manner. Demonstrates knowledge of specimen collection processes and is able to clearly communicate patient collection instructions.
Performs data entry to order appropriate test/s using laboratory information system. Ability to utilize LIS, the automated medical record and the network PC in order to access patient information including, but not limited to specimen type, processing procedures, transportation and special requirements.
Follows standard patient identification procedure.
Collects and properly labels specimens and performs venipunctures on a variety of patients including adults and pediatrics according to standard laboratory techniques. Attends to minimal patient care as needed ( i.e. ice pack for patient who feels faint).
Performs waived lab testing and interprets results. Enters results into the lab computer system and follows Alert Value Protocol as appropriate. Documents appropriate QC and any necessary corrective action on all testing procedures.
Maintains and completes all required documentation including, but not limited to Phlebotomy Specimen log, Results Log, QC logs, and variance reports.
Receives and processes specimens received from patients and other departments. Prepares, packages and arranges for transport of specimens as required.
Answers and assists with routine telephone inquiries in a courteous and professional manner.
Strictly adheres to universal precautions according to company policy to include, appropriate use of PPE at all times, proper disposal of biohazardous waste and sharps waste.
Completes and maintains the required laboratory orientation, training, competencies and on-going education as assigned to perform laboratory related functions.
Assist in maintaining and stocking an adequate inventory of laboratory supplies. Maintains a clean and orderly work environment and disinfects work surfaces daily and as needed.
Performs other duties as requested to support the departmental needs.
COMPLIANCE LANGUAGE: Supports compliance and Kaiser Permanent's Code of Conduct by adhering to federal and state laws and regulations, accreditation and license requirements, by policies and procedures. Responds appropriately to observed fraud and abuse.
Functional and Environmental Factors available upon request.
SCHEDULE: Rotating schedule; Hols/wknds/nights; Floats between depts/locs/facs
STARTING SALARY RANGE: $15.31 - $17.41 (Hourly)
Revised September 2007