Qualifications: Bachelor's degree or equivalent experience (usually 4 years) in nursing or related field such as health care management required. Masters degree preferred. Graduate of an accredited school of nursing. Current California RN license required. CPR certification required. Experience in ambulatory care nursing or other relevant clinical experience required (usually 5-6 years) including previous supervisory experience (usually 3 years). Knowledge of Nurse Practice Act, JCAHO, and other local, state and federal regulations. Clinical specialization in area of practice preferred. Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues. Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers, and vendors.
Preferred Qualifications: Computer skills to include: Word, Excel, Powerpoint and Access.
Duties: Manages the delivery of nursing services and out patient care which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards and performance measures. Ensures that services meet members' physicians and internal clients' needs in a changing, competitive health care market. Manages, coordinates service delivery and/or programs assigned to assistant manager (s). With SCPMG staff develops strategic/business plans to achieve integrated services across the continuum of care. Manages and ensures continuous improvement of all clinical practices, services and operations by designing and implementing systems, processes and methods to evaluate and improve patient care across the continuum of care. Ensures Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal, state, and local requirements. Collaborates with physicians and other health care providers in establishing, implementing, maintaining and evaluating/improving patient care and quality service standards to meet members' and internal clients' expectations. Acts as a patient advocate resolving patient care issues. Designs and evaluates processes to improve systems and patient care results across the continuum of care. Develops and manages budgets and resource allocations. Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Provides on going staff development. Develops, implements and monitors departmental policies and procedures which support the organization's goals/business objectives and ensures they are met. Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day to day operations of the department. Manages and resolves human resource, labor relations, employee and department safety, and risk management issues. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors. Kaiser Permanente is an EEO/AA Employer.
Notes: Will manage a medical office building with multiple departments and will report to multiple service line leaders.